Refund policy

14-day return policy

You may request a return within 14 days after receiving your item.

To be eligible, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, contact us at allthatishumanboutique@gmail.com before sending anything back. If your return is accepted, we will provide the correct return address and instructions. Because our products may ship from different supplier locations, returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to our error.

Damages and issues

Please inspect your order when it arrives and contact us promptly if it is defective, damaged, or incorrect. Include your order number and clear photos so we can evaluate the issue and make it right.

Cancellations

Contact us as soon as possible if you need to cancel an order. We will make every effort to cancel it before processing begins, but cancellation cannot be guaranteed once an order has been submitted to a supplier or shipped.

Exceptions and non-returnable items

We cannot accept returns of used items, personalized or custom products, gift cards, hazardous materials, flammable liquids or gases, or personal-care goods that have been opened. Sale items are final sale unless they arrive damaged, defective, or incorrect.

Exchanges

The fastest way to receive a different item is to return the original item after authorization and place a new order.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may cancel or return the order within 14 days without giving a reason, subject to applicable law. The item must be unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since approval, contact allthatishumanboutique@gmail.com.